Frequently Asked Questions
Everything you need to know about your Havenly Cosmetics experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your cosmetics are shipped, we will send a tracking number so you can follow your package's journey to your doorstep.
Are your products cruelty-free and vegan?
Yes, Havenly Cosmetics is committed to ethical beauty. All of our products are 100% cruelty-free, and the majority of our collection is vegan-friendly.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I find the right shade for my skin tone?
We provide a comprehensive Shade Finder tool on our website. Additionally, you can upload a photo for a personalized recommendation from our beauty consultants.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.